Our work Ethics Our work ethics are embedded in four customer values

1. Peace of mind
2. High quality workmanship
3. A transparent service
4.Quick response times

REASONS WHY YOU SHOULD CHOOSE US!

1. Peace of mind

Accountability is usually the elephant in the room for businesses like ours. However, you can relax knowing that we’re fully insured and only use Gas Safe Contractor approved and Gas Safe / NIC EIC registered. We understand the chaos a refurbishment project can cause, for this reason; we try our utmost to make this as stress free as possible. Your refurbishment will be project managed by us from start to finish, meaning less stress for you and more time to do other things.

2. High quality workmanship

Doing the job right is embedded in the quality of our workmanship and in our line of work, it’s our reputation that makes (or breaks) us. That’s why we only employ qualified tradesmen with the knowledge and hands-on skills to get it right while paying attention to details.

3. A transparent service

Our quotations and invoices are clear and straightforward with no hidden fees or costly last-minute surprises. Honesty and simplicity – it’s an approach that’s worked for us pretty well so far.You will never ever experience the surprise of hidden charges or costs which keep escalating. AOI prides itself by being as precise as possible when pricing, to avoid any surprises.

4.Quick response times

Our policy is to deliver a timely service, and we like to ensure a job is handled quickly and with no fuss. We will endeavour to book a site visit on the same day as the request, and quotations can be completed within 24 hours.
Our Team Our team is made up of multi-skilled tradesmen, all of whom are experts in various sector of the property maintenance and refurbishment industry Each team member brings a wealth of experiences; including plumbing, decorating, carpentry, general laboring, gardening, electrician, interior designs and many more. We only hire fully trained and qualified trades men, so you can be sure of high quality, long-lasting results and substantial long-term improvement to your property.

We work with home owners and landlords across Bedfordshire to improve the quality of their properties. In the event that other trades need to be involved, for example your gas or water company, Our team is competent to handle communications and any joint work required to ensure your issue gets resolved with minimal hassle.

Our Team work under the following Core Principles

Honesty - We can be contacted in a number of ways and thrive to always keep communication open with our clients. We don't turn up late or forget to call in advance, and we are always honest with pricing estimates.

Value for Money - Working with AOI Property Maintenance and refurbishments means no hidden costs right from the start. We offer free no-obligation quotes and work within your budget.

Efficiency and Reliability - We don't waste your time by failing to turn up. Our reputation is built on having a team of dependable workers who believe in turning up to do the job in a timely manner.
Customer Experience AOI offer a complete package of property services to ensure our customers experience the best all-round advice and service. We care about the people we work with, our values help us deliver a truly bespoke and personal service. We value our clients and we value our relationships with them; as such, we understand the need for people talking to people. Successful communication creates an empowering culture built on mutual respect, integrity and trust.

In the fast growing property maintenance, there is no such thing as a ‘one-size fits all’ approach, this is why, we pride ourselves on listening to our clients and adapting our solutions to meet their needs.Our aim is to work closely with our customers, working to tight deadlines, and ensuring our customers keep within their budget .
Commitments We strongly believe our customers are the lifeblood of our business, this is why, we pride ourselves on building long term, professional business relationships that are based on mutual trust and respect. Our commitment to our customers is second to none.

We genuinely care about our ability to deliver customer satisfaction. Each and every project we undertake is followed up with a customer satisfaction survey. The analysis of which allows us to develop our services in line with customer demands and ensure that we are truly customer focused.